An Immediate Value Added Benefit
Frazier Industrial Racking Systems Co., Ltd. customers immediately receive an exceptional two-year warranty with their pallet rack purchase.
We will repair or replace FREE OF CHARGE any parts or sections of storage rack damaged while being used for the purposes for which said racks were designed and sold, when returned to Frazier Industrial Racking Systems Co., Ltd. within TWO YEARS from date of customer receipt of racks.
In fast-paced logistics environments, forklift impact and wear are persistent operational challenges. Our structural steel systems are engineered to withstand severe industrial rigors, and our warranty program proves our commitment to durable engineering and customer satisfaction.
Full Structural Protection
Covers critical load-bearing structural channel components manufactured directly by Frazier Industrial Racking Systems Co., Ltd.
Zero Repair Surcharge
Qualified structural components returned within the 2-year warranty window are repaired or replaced free of charge.
Engineered Longevity
100% hot-rolled structural steel channel construction provides superior impact resistance compared to roll-formed alternatives.
Warranty Policy Terms & Conditions
To ensure transparent cooperation and streamlined claims handling for international procurement teams, please review the warranty conditions below:
- Original Purchaser Scope: The warranty will be honored ONLY if submitted by the original purchaser of the rack system and ONLY applies to products manufactured directly by Frazier Industrial Racking Systems Co., Ltd.
- Excluded Components: Warranty excludes other manufacturer's components resold by Frazier Industrial Racking Systems Co., Ltd.
- Structural Focus: This is NOT an aesthetic warranty and covers structural damage only. Frazier Industrial Racking Systems Co., Ltd. reserves the right to determine structural integrity and damage.
- Freight Obligations: Customer pays only freight charges. No "Freight Collect" shipments will be accepted.
- Force Majeure & Non-Operational Events: Non-operational disasters including, but not limited to, fire, acts of war, riots, civil disobedience, vandalism, malicious mischief, and other acts of nature are not included in this warranty.
Frequently Asked Questions
Key information regarding our structural steel storage system guarantees and international shipping requirements.
How do I file a warranty claim for damaged rack sections?
Please reach out to our service coordination team at [email protected] with your original purchase order details, load documentation, and high-resolution photographs of the damaged structural members for engineering evaluation.
Why does Frazier offer this warranty when roll-formed manufacturers do not?
Unlike light-gauge roll-formed (teardrop) racking which buckles easily under forklift impact, our systems are built from hot-rolled structural steel channels with bolted connections. We back our materials with industry-grade assurance because they are built to last.
Does the warranty apply across North America?
Yes. Systems manufactured and delivered to facilities throughout the United States, Canada, and Mexico under official purchase contracts are fully covered under standard terms.